This page was last updated: November 27, 2011
Copyright 2005 - 2011 Original-Creations.net. All rights reserved. Site designed by Apryl Mott
Solution Graphics
Frequently Asked Questions

Do you have a store?

No I do not have a shop or location where customers can see my work. Everything is made custom to order so I do not keep a stock.


How do I place my order?

At this time I only accept payment via PayPal. Find the item you wish to purchase,  Choose any options such as stone or wire, Click add to cart. Repeat for each item. When you are finished adding items to your cart, click on Check Out on the shopping cart screen and fill in all the necessary information. If you have PayPal then you can simply enter your PayPal login information. If you would rather not pay with PayPal there will be a link that says "Don't have a PayPal account? Use your credit card or bank account." Just click continue to pay normally.


How fragile are your trees?

My trees are very flexible and have a lot of spring to them. If you were to drop it the branches will become smushed but they are easily moved back into place without breaking because of this flexibility. This also allows you to arrange your tree as you would like! If your tree becomes damaged and you would like it repaired I will gladly do this for the cost of shipping and supplies.


Will my tree look exactly like the photo?

Because every tree is created by hand each one will have its own personality. The number of wires and stones and the approximate dimensions will be the same but the exact shape will vary from tree to tree. Please browse the site and take a look at my work to see these variations.


When will I receive my order?

Most USA orders arrive within two weeks of payment. International orders can take 2 - 6 weeks to arrive. If you need your order quickly please contact me  before ordering to find out if there is room in the schedule for your rush order. Rush orders may require additional shipping charges.


How will my tree ship?

All orders in the USA ship via USPS Priority Mail which usually arrives within 3 days of shipment.  International orders ship via USPS First Class International. Trees are mounted in a clear box for shipment then placed in a sturdy shipping box.


What happens if my package is damaged or lost?

I take great care to package all of my pieces so that they arrive intact. If an item is damaged upon arrival please Contact Me within 48 hours. I may require the return of the damaged item before I will replace it. I do replace and ship the replacement item at my own cost. I will also cover return postage when requesting a damaged item be returned. Lost or damaged packages will be dealt with on a case by case basis.


Will you mark my international package as a gift?

Unfortunately import taxes are a part of purchasing internationally and I can not be responsible for customs fees. I will not mark a package as a gift for international orders as it is considered a federal offense to do so. International customers are responsible for all customs fees for their purchase.


What If I am not happy with my purchase?

In the case that you are not happy with my work please contact me and I will work with you to fix the problem. To return an item please contact me via email within 2 days after your package is delivered to arrange a return. I can issue a refund for the item price to you as soon as your purchase arrives back here. Returns should be shipped with some kind of delivery confirmation or tracking number to help prevent the package becoming lost. Do not remove the tree from the clear box it arrived in. If your tree was CUSTOM or a special order then there may be a fee to cover material costs depending on what size the tree was. I will not accept a tree back if it has been used for an event. As with damaged packages I do deal with returns on a case by case basis.